REFUND & CANCELLATION POLICY - CLJ BY LEATHERIZA AFFINITY LLC
At CLJ by Leatheriza Affinity LLC, we are committed to ensuring a satisfactory customer experience. To achieve this, we have established a clear and transparent refund and exchange policy. Please take a moment to review the key points of our policy:
Returns and Exchanges within 30 Days
We offer a generous return policy with a window of 30 days from the date of delivery. Within this period, you have the option to return or exchange almost any product for a full refund or exchange.
If you wish to cancel an order, please note that cancellations can only be made within 24 hours of placing the order. Once an order has been acknowledged and entered into production, it cannot be canceled. To request an order cancellation, please contact us at email@example.com within 24 hours of placing your order.
Upon receiving and inspecting your return (typically within 72 hours of receipt), we will promptly process your exchange order. You can expect your exchange to be delivered within the next 15 business days. In the case of a refund, you will receive an email confirmation once the return is successfully processed. Refunds will be credited to the original payment method and may take between 10 to 45 days, depending on your credit card issuing bank.
Eligibility for Refund/Return
Customers are eligible for a refund or return in the following scenarios:
- Wrong product received by the customer.
- Product has defects.
- Product is damaged during shipping.
- Product is tampered with.
Please note that personalized or customized products may not be returned for a refund or exchange under any circumstances.
For returns, please be aware that customers are responsible for covering the shipping costs to return the item to us. For detailed return instructions, please refer to our website.
We are here to help with size exchanges. We understand that sometimes customers may order the wrong size or overlook the size guide. While we make every effort to communicate and ensure the right fit, we do offer size exchanges. However, it's important to note that Leatheriza Affinity LLC is not obligated to provide size exchanges under Consumer Laws.
To request a size exchange, please follow these steps:
- Send an email to firstname.lastname@example.org.
- Describe the issue with the item.
- Await a response by email. Email communication allows for a clear understanding of the situation.
- Leatheriza Affinity LLC may provide an item with a different size if available, and the customer should return the item through DHL.
- Customers are responsible for the cost of returning the item.
- In some cases, customers may be asked to cover the cost of international postage. This request is made because Leatheriza Affinity LLC's product involves the costs of leather, stitching, postage, and taxes based on the customer's specific purchase.
- Customers have the option to choose a different design within 24 hours of placing an order. However, custom orders cannot be exchanged, regardless of whether the measurements are correct.
For minor problems with products, we are committed to providing a solution within a reasonable timeframe. Consumers must give us the chance to fix the problem. We may choose to provide a replacement, repair the product, or offer a refund, depending on the situation.
Please be aware that customers do not have the right to return a product in the following situations:
- Change of mind or no longer wanting the product.
- Ordering the wrong product.
- Finding the product cheaper elsewhere.
- Finding a better product elsewhere.
- Being aware of the relevant fault before purchasing the product.
- Damaging the product through misuse.
- Usual wear and tear resulting in the problem.
Refunds for Change of Mind
As a general policy, we do not offer refunds, exchanges, or returns on custom-made items, regardless of whether the customer provided correct or incorrect body measurements.
Thank you for choosing CLJ by Leatheriza Affinity LLC. We are here to provide you with the best customer service and a satisfying shopping experience. If you have any questions or require assistance, please do not hesitate to contact us.